Contents

WMS Portal Help Center- Niwo Partners Inc

OMS Quick Start Help Documentation

1. Initial Setup

OMS accounts are created by overseas warehouse operators. Please use the account and initial password provided by overseas warehouse operators to log in to the OMS system. The upper right corner of the login window can switch between Chinese and English. If you forget your password, you can contact overseas warehouse operators to reset it to the initial password in OMP.

OMS login website: oms

After logging in, you can modify the initial password of the account.

Steps: Click the avatar in the upper right corner > Personal Center > Change Password

Steps: Click the avatar in the upper right corner > Personal Center > View bound warehouse information

Steps: OMS > Product > Draft > New/Import > Submit –> (OMP > Product Management > Product Review) > Reviewed

Click the link to get the detailed process of creating a product:

How to create a product manually | NIWO WMS Help Center

How to import products in batches | NIWO WMS Help Center

Notice:

(1) Once a product SKU is created and reviewed, it cannot be changed. Except for [Dangerous Goods], all other binding contents can be modified.

(2) The SKU in the OMS system is independent and does not synchronize the SKU information of ERP and platform stores.

Steps: OMS > Account & Bill > My Account > Account/Recharge History > Recharge

Notice:

(1) The amount in the system is just a virtual amount. You need to contact the overseas warehouse staff offline to recharge offline, and then initiate the recharge in the system and provide the voucher.

(2) Recharge amount: The currency used for recharge amount in the system must be the currency commonly used for transactions in the warehouse. If recharge is made in the actual transfer currency, please confirm the exchange rate with the overseas warehouse staff in advance.

(3) Please note that the orderable amount = account balance + credit limit. If the orderable amount is 0, the document cannot be submitted. Please contact the overseas warehouse staff to recharge the balance or modify the credit limit.

(4) After submitting the recharge application, you need to wait for the overseas warehouse staff to review and approve it in OMP. The recharge amount can only be credited and used after it is approved.

2. Authorized platform stores

Currently, we have connected with mainstream platforms such as Amazon, Mercado, Shopee, Walmart, Shopify, eBay, Lazada, Wayfair, TikTok, shein, Temu, etc. Sellers can authorize and bind e-commerce platform stores in OMS, and the system will automatically synchronize and pull orders. After the orders are synchronized to OMS, they can be reviewed, shipped, and other operations can be performed.

Steps: OMS > Settings > Platform Authorization > Select the platform to be authorized > Add Authorization > Fill in the authorization information —–> Product Mapping (required)

For specific steps of product mapping, please refer to: How to map products using platform SKUs | NIWO WMS Help Center – Seller Edition

The system can synchronize the seller’s orders in the OMS authorized store to the OMS [Platform Order] module, where the seller can review the orders and process shipments.

Steps: OMS > Platform Order > Assign Warehouse & Logistics > Approval— > (Warehousing Service) One-Piece Drop Shipping > Warehouse Processing

flow chart:

Instructions:

(1) First authorization synchronization

When you complete the store authorization for the first time, the system will automatically pull all orders that meet the pull status within 5 days before the store creation time (such as Temu, TikTok’s pending delivery status)

(2) Automatic synchronization

The system will automatically synchronize every 15 minutes to pull order information from the last 2 days

(3) Manual synchronization

If you need to view all the latest orders immediately, you can click the [Manual Synchronization] button at any time, and the system will synchronize the order data in real time.

(1) Pending status

Allocate according to the shipping warehouse and channel selected for the order, and click OK and review

If this step requires automatic allocation of warehouses and logistics, you can set platform order rules: How to automatically push platform orders | NIWO WMS Help Center – Seller Edition

(2) Status of the platform receipt to be obtained

If the customer uses a platform delivery order, the order status will be changed to “Waiting to obtain platform delivery order – Obtaining”

(3) Processing status (generating a consignment delivery order)

If the order is obtained through overseas warehouse channels or the platform delivery order is successfully obtained and the delivery order is successfully generated, it will be transferred to the processing status and a drop-shipping delivery order will be generated in [Warehousing Service].

(4) Shipped status

It means that the small package delivery order corresponding to the order has been shipped successfully, and the order delivery status can be checked (whether the tracking number has been synchronized to the platform)

Note: The platform delivery bill is not standard.

Q1: The abnormal status order prompts “Platform sku cannot be empty” and cannot be edited on the OMS side .

A: The OMS side cannot add the platform SKU. Please return to the original platform to modify the product information. After completing the modification, cancel the document in [Exception], then go to [Cancelled] and [Pending], and wait for about 15 minutes to synchronize the platform information again.

For example, Temu needs to add the sku number, and Tiktok needs to add the seller sku

Q2: The pending status prompts “Failed to generate small package delivery order: xx is insufficient in stock”, but there is stock

A: You can check the platform order, system sku*quantity, to see if the product mapping quantity is correct (the system sku quantity filled in for product mapping is not the inventory quantity, but the quantity shipped from the overseas warehouse corresponding to 1 platform sku)

Q3: The pending status prompts “Platform sku [100100386502063] is not bound to the system sku”

A: This does not involve product mapping. For details, please refer to How to Map Platform SKUs to Products | NIWO WMS Help Center

There is another situation where you need to check whether the store with the product mapping relationship and the store where the order is reported are the same (product mapping must be set for each store’s SKU)

Q4: The pending status prompts “The system sku has not maintained new products”

A: Check whether the sku has the wms size and weight in the OMS-product interface. If not, please contact the overseas warehouse for maintenance.

Q5: The order is in an abnormal state. When I click Edit, Modify and Save, it prompts “Transfer to pending processing failed. Please go to the store to update the order information.”

A: The abnormal status can only view the abnormal reason. After cancellation, it can be re-edited and assigned to warehouses and logistics for review.

Q6: The order remains in the draft status and is not automatically submitted to the warehouse for processing.

A: You need to check [Automatically submit to warehouse after review]. After checking, the document will enter the draft state and will be automatically submitted to the warehouse for processing in about five minutes.

Q7: The order is already in the processing state, but I cannot find the document during the drop shipping process.

A: You can search by the platform order number to see what the status of the order is in [Warehousing Service-Purchase Delivery]. If it enters the [Abnormal] status, it means that it has not been successfully submitted to the warehouse and needs to be converted to a draft, re-edited and submitted again.

3. Inventory forecast and inventory query

Product warehousing is the process of customers arranging to deliver goods to the warehouse and submitting warehousing instructions to the warehouse. The data of the warehousing order must be consistent with the data of the physical delivery. Before creating the warehousing order, please make sure that the SKU has been created and passed the review on the “Product” page.

Steps: OMS > Warehousing Services > Warehousing > New > Fill in information > Save draft/Submit

For specific steps, please refer to: OMS Inventory Forecast | NIWO WMS Help Center – Seller Edition

Notice:

(1) There are two types of warehousing: regular warehousing and stocking transit warehousing. Regular warehousing is to generate product inventory by piece storage, which can be used for drop shipping or stocking transit warehousing by product. Stocking transit warehousing is to generate box inventory by box storage, which is mainly used for stocking transit warehousing by box. You can also contact the overseas warehouse to convert the box inventory into product inventory in WMS for drop shipping.

(2) There are two ways to report incoming orders: if the order quantity is small, you can manually create a single incoming order. If you need to create multiple incoming orders at a time, you can contact the overseas warehouse staff to import the incoming orders in batches on the OMP side.

After the overseas warehouse receives and puts the goods on the shelves according to the customer’s forecasted incoming goods order, you can check the corresponding inventory status here in [Inventory]. You can view the quantity, inventory flow and inventory age of product inventory, box inventory and return inventory by inventory type.

In “Inventory Flow”, you can view the change records and related documents of each inventory data.

For specific inventory query steps, please refer to: How to view inventory in OMS | NIWO WMS Help Center

4. Manually create a drop shipping order

There are three ways to create a drop shipping order: authorize the platform store to synchronize orders, manually create a single delivery order, and batch import delivery orders.

For specific steps to create a drop shipping order, please refer to: OMS drop shipping | NIWO WMS Help Center – Seller Edition

Notice:

(1) Authorized platform store orders will be synchronized to [Platform Orders], and warehouses and logistics need to be assigned. After the review is completed, a drop shipping order will be generated. Only authorized platform store orders support order number return;

(2) When manually creating an outbound delivery order, please select the shipping warehouse first, otherwise you will not be able to select the logistics channel and product information.

WMS Portal Help Center- Niwo Partners Inc

OMS Quick Start Help Documentation

1. Initial Setup

1. Account login

2. Change the initial password

3. Check overseas warehouse information

4. Create Products

5. Account recharge

2. Authorized platform stores

1. Authorized platform store

2. Platform order processing flow

2.1 Order Synchronization

2.2 Order Processing

2.3 Common Problems with Platform Orders

3. Inventory forecast and inventory query

1. Pre-delivery order (inventory is created after the overseas warehouse receives and puts the goods on the shelves)

2. Inventory query

4. Manually create a drop shipping order

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