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TMS User Guide
Help & Guides
Step-by-step guides to help you get the most out of NIWO's technology platform.
Getting Started
Create your account, set up your profile, and configure your first shipping preferences.
- 1Register at the NIWO TMS portal with your business email
- 2Complete your company profile and address information
- 3Set up your default shipping preferences and carrier accounts
- 4Generate your API key from User Center > My Information > API Interface
Creating Orders
Learn how to create shipment orders, both manually through the portal and via API integration.
- 1Navigate to Orders > Create New Order
- 2Fill in sender and recipient address details
- 3Select shipping service and package dimensions
- 4Review and confirm the order to generate tracking number
Printing Labels
Generate and print shipping labels for your orders in various formats.
- 1Go to Orders > Order List and select the order
- 2Click 'Print Label' to generate the shipping label
- 3Choose your preferred label format (PDF, ZPL, PNG)
- 4Print using a thermal or standard printer
Tracking Shipments
Monitor your shipments in real-time with detailed tracking information.
- 1Access the Tracking page from the main navigation
- 2Enter the tracking number or order reference
- 3View real-time status updates and delivery estimates
- 4Set up email/SMS notifications for status changes
Reports & Analytics
Access detailed reports on shipping volume, costs, and performance metrics.
- 1Navigate to Reports from the main dashboard
- 2Select date range and report type
- 3Filter by carrier, service type, or destination
- 4Export reports in CSV or PDF format
Account Settings
Manage your account settings, API keys, and notification preferences.
- 1Go to User Center > My Information
- 2Update company details and contact information
- 3Manage API keys and webhook configurations
- 4Configure notification preferences and alerts