WMS Portal Help Center- Niwo Partners Inc
OMS Getting Started Guide
Dear customer, hello!
Welcome to use the Lingxing WMS-OMS order relationship system. Before placing an order, please perform relevant initialization settings on the system (see the detailed operation process below):
Required settings: Create product SKU. Before synchronizing store orders, please map the store SKU to products;
Link store (only required if you have an e-commerce store): If you need to synchronize store orders to the OMS system, please complete the platform authorization in advance;
Functional Overview
Terminal sellers can use Lingxing OMS (Order Relationship System) to manage products, synchronize orders, check inventory, create product entry/exit, return entry/relabeling/exit, work order application and other instructions and synchronize them to the WMS end. The one-stop operation greatly saves the communication and labor costs between terminal sellers and warehouse personnel.
1. User account login and basic information settings
1.1 Account Login
OMS accounts are created by overseas warehouse operators. Please use the account and initial password provided by overseas warehouse operators to log in to the OMS system. You can switch between Chinese and English in the upper right corner of the login window. If you forget your password, you can contact overseas warehouse operators to reset it to the initial password in OMP.
Note: OMS login URL: https://oms-niwo.xlwms.com/
1.2 Change the initial password
After logging in, you can change the initial password of the account. Steps: Click the avatar in the upper right corner > Personal Center > Change Password
1.3 Create an OMS sub-account
OMS supports creating sub-accounts with different operation permissions for internal colleagues in the company. After adding roles, create new accounts. (※ The operation records of sub-accounts are all displayed as the main account in the system’s operation log and cannot be distinguished.)
- Create a new role
Steps: Settings > Role Management (create roles according to job requirements and check the content that the role can operate) > Save
To modify the operation permissions assigned to a created role, click [Edit] in the [Role Management] interface to reselect the operable content.
- Create a new account
Steps: Settings > Account Management > Create > Fill in sub-account information > Confirm
This interface supports editing the created account binding information, modifying the account password, and deleting/deactivating the account.
1.4 Measurement unit preference settings
The system interface supports changing the measurement unit to metric or imperial. Steps: Settings > Measurement Unit > Save
For more basic information settings, click the link to get the detailed process: How to set up common recipient information in OMS – Address Book
2. Product Management
The OMS supports operations such as adding, discarding, modifying, filtering and viewing products, and printing barcodes. If the overseas warehouse has enabled [Product Review] for the customer account, the products created on the OMS need to wait for review before they can be used to create documents.
2.1 Product Creation
Steps: OMS > Product > Draft > New > Submit –> (OMP > Product Management > Product Review) > Reviewed
Please note:
- SKU must be a unique identifier within the warehouse system of the same customer and is the smallest unit to distinguish different products;
- Once a product SKU is created, it cannot be changed again. Except for [Hazardous Goods], all its bound contents can be modified.
Click the link to get the detailed process of creating a product:
How to create a product manually
2.2 Print product barcode
OMS supports printing product barcodes generated by system templates. Click the link to get the detailed process of printing barcodes: “How to print barcodes”
Print barcodes for individual SKUs
Steps: OMS > Product > Draft/Reviewed > Select the SKU that needs to be barcoded > More > Print barcode > Confirm
Batch print barcodes for multiple SKUs
Steps: OMS > Product > Draft/Reviewed > Select the SKU that needs to be barcoded > Print barcode > Confirm
3. Product entry order
Product warehousing is the process of users arranging to deliver goods to the warehouse and submitting warehousing instructions to the warehouse. The data of the warehousing order must be consistent with the data of the physical delivery. Before creating the warehousing order, please make sure that the SKU has been created and passed the review on the “Product” page.
Steps: OMS > Warehousing Services > Inbound > New > Fill in information > Save Draft/Submit
Please note:
- There are two types of warehousing: one is regular warehousing, where the incoming products are stored by piece, and the corresponding product inventory is generated. Later, one piece can be shipped or stocked for transfer out; the other is stocked for transfer warehousing, where the incoming products are stored by box, and the corresponding box inventory is generated. Later, stocked for transfer out;
- There are two ways to create incoming orders: if the order quantity is small, you can manually create a single incoming order. If you need to create multiple incoming orders at a time, you can contact the overseas warehouse staff to import the incoming orders in batches on the OMP side.
- After the warehouse entry form is submitted to the warehouse, the box label needs to be printed and affixed to the outer box or placed inside the box according to the warehouse requirements (see the following steps for details) to facilitate the location of different boxes when the warehouse receives them;
Click the link to get the detailed process of creating an incoming order: OMS Incoming Forecast
4. Product delivery order
4.1 One-piece delivery order
There are three ways to create a drop shipping order: authorize the platform store to synchronize orders, manually create a single delivery order, and batch import delivery orders.
Please note:
- Authorized platform store orders will be synchronized to [Platform Orders], and warehouses and logistics need to be assigned. After the review is completed, a drop shipping order will be generated. Only authorized platform store orders support order number return;
- When manually creating an outbound delivery order, please select the shipping warehouse first, otherwise you will not be able to select the logistics channel and product information;
- The system does not support virtual shipments, and product information cannot select SKUs that are not in reviewed status or have available inventory of 0.
Click the link to get the detailed outbound order process: OMS outbound
4.2 Prepare the transfer order
Large shipments are usually sent by express delivery or other express delivery methods. Sellers prepare goods in overseas warehouses in advance and flexibly send goods from overseas warehouses to e-commerce platform warehouses as needed. The stock transfer shipment order supports manual creation of single shipment orders and batch import of shipment orders.
Please note:
- When manually creating an outbound delivery order, please select the shipping warehouse first, otherwise you will not be able to select the logistics channel and product information;
- The destination type has two options: FBA and other two options. When FBA is selected, the FBA ShipmentID field will be added.
- Shipment by product: Select SKU, fill in the corresponding quantity information, label change information to create a new box type. If the product to be shipped is received through regular warehousing, select “Shipment by product”;
- Shipment by box: By selecting the box type number, you can import the box type that has been received and put on the shelf. After selecting, the corresponding box and SKU information will be automatically filled in this page. The packing details remain unchanged, and the SKU in the box supports label change. If the product shipped is received through the stock transfer warehouse, select “shipment by box”;
- If the packing details and pallet quantity are not determined and the pallet mark and FBA box mark cannot be applied when creating the document, you can select “Other” in Attachment – Business Type and upload the packing description document first.
Click the link to get the detailed outbound order process: OMS stocking transfer outbound
5. Return
If the customer arranges to return the goods to the overseas warehouse for processing or management, he/she needs to submit a return order instruction to the warehouse. The return types are divided into terminal buyer returns and platform returns. Products listed by return type will generate product inventory, and genuine products can be used for drop shipping or stock transfer. Return orders support manual creation of single return orders and batch import of return orders.
Steps: OMS > Return > Create/Import > Save Draft/Submit
Please note:
- If the return from the platform is divided into multiple packages, only the logistics tracking number of one package is known when the document is created, and only one package information can be filled in. For FBA platform returns, if only the removal order number is known, the logistics tracking number can be filled in the removal order number when creating the document. You can continue to add packages before the completed status;
- Returns are divided into pre-announced and unpre-announced. Pre-announced means that the customer has created a corresponding return order in OMS, and the warehouse can locate the return order by scanning the logistics tracking number to complete the receipt and shelving. Unpre-announced means that there is no return order created, and the warehouse scans the logistics tracking number to create an incoming claim order. The customer can complete the claim and create a return order in the [Incoming Claim] module;
- If a package sent from an overseas warehouse is returned due to a service provider, there is no need to create a return order forecast again. The warehouse will automatically generate a service provider return order by scanning the logistics tracking number.
Click the link to get the detailed return process: OMS Pre-Return
How to complete the warehouse claim in OMS – Unannounced return
6.Transshipment
The transshipment service is mainly for freight forwarders and logistics companies with [unpacking/fast in and out] needs. Overseas warehouses help pick up and unpack the cabinets, and then distribute the products in the cabinets. Generally, they are not stored, so there is no inventory. Transshipment supports manual creation of single transshipment orders and batch import of transshipment orders. (Currently, the transshipment module does not support system billing and PDA operations. It is recommended to use the stocking transit module.)
Steps: OMS > Transshipment > Create/Import > Fill in Transshipment Information > Save Draft/Submit
7. FBA Returns
Accept the goods returned by Amazon, support secondary processing (re-labeling, re-packaging, etc.), and re-pack and ship. Different from the return module, the FBA return module generates return inventory after receiving and putting on the shelf, with FNSKU as the management dimension, which can only be used for the re-labeling service and return delivery of the FBA return module.
7.1 Return of goods
When customers arrange to return Amazon goods to overseas warehouses for processing or management, they need to submit a return receipt instruction to the warehouse. Return receipt supports manual creation of a single return receipt and batch import of return receipts.
Steps: OMS > FBA Return > Return Warehouse > Create/Import > Fill in return warehouse information > Save draft/Submit
Click the link to get the detailed return and warehousing process: OMS-FBA return and warehousing
7.2 Return and Replacement
When customers arrange to repack Amazon returned goods with relabeling, they need to submit a relabeling service order instruction to the warehouse. Relabeling for returns only supports manually creating a single relabeling service order
Steps: OMS > FBA Return > Return and Label Change > Create > Fill in label change information > Save draft/submit
Please note:
- If the new FNSKU is not bound to the SKU, an orange exclamation mark will appear. Please click the exclamation mark to bind it before submitting the document. Otherwise, it will prompt “FNSKU is incorrect, please check”;
- The same FNSKU can only be bound to one SKU. If you fill in a new FNSKU that is already bound to another SKU, it will prompt “the barcode has been used”;
- This module does not currently support the simultaneous packing of products without label change and products with label change (i.e. the new FNSKU is a required item and is different from the original FNSKU). If the shipped products are partially label changed, it is recommended to use the [Return Shipment] module and select “Shipment by FNSKU” as the shipment method.
- The “packed inventory” generated by returning goods for re-labeling cannot be withdrawn and re-packed later. If you are not sure about the re-labeling of the shipped products, you can consider using the [Return Shipment] module and select “Shipment by FNSKU” as the shipment method;
- OMS only supports cancellation of label change service orders in the “Pending” status. Documents in the “Processing” status cannot be operated.
7.3 Return and delivery
When customers arrange to resend Amazon returns to Amazon warehouses, they need to submit return delivery order instructions to the warehouse. Return delivery only supports manually creating a single return delivery order.
Steps: OMS > FBA Return > Return Shipment > Draft > Create > Fill in Return Shipment Information > Save Draft/Submit
Please note:
- Shipment by FNSKU: Select the FNSKU that has not been relabeled, fill in the corresponding quantity information, relabeling information, and packing requirements to create a new box type;
- Packing and delivery by relabeling: By selecting the box type number, you can import the packed boxes that have been completed in the [Relabeling Service] module. After selecting, the corresponding box and FNSKU information will be automatically filled in this page. The packing details remain unchanged. This module can no longer relabel the FNSKU in the box;
8. Inventory Check
The OMS [Inventory] module can view the quantity, inventory flow and inventory age of products, box inventory and return inventory by inventory type. By filtering warehouses, you can view the inventory quantity and inventory age of products in different warehouses. Inventory data includes inventory attributes (genuine/defective), available inventory, total inventory, locked inventory, and in-transit inventory. Return inventory can view unpacked inventory and packed inventory. Both inventory data and inventory age data can be exported to tables for verification.
In “Inventory Flow”, you can view the change records and related documents of each inventory data.
Click the link to get the detailed inventory query process: How to check inventory in OMS
9. Work Order
If the user has additional operation requirements for the goods in the warehouse (such as taking photos, FBA return shipment, quality inspection, etc.), they can submit a work order application to the warehouse, which can be executed after approval by the warehouse. After the warehouse completes the processing, the processing results will be synchronized.
Steps: Warehousing Services > Work Orders > Create Work Order > Submit
Please note:
- The work order type is pre-set by the overseas warehouse staff. If the drop-down menu is empty or the required type cannot be found, please contact the overseas warehouse staff to add it;
- To associate a SKU, you need to select a warehouse before you can set it up;
- The remarks column is limited to 1024 characters. If the content is too long or there is a need for line breaks/row breaks, it is recommended to upload pictures, documents or tables as attachments.
- OMS can cancel submitted work order applications in the “pending review” status, but cannot cancel them if they have passed the review.
10. Handling of defective products
For products with defective inventory attributes, this module can be used to remove defective products from the warehouse (send the defective products back to the country/other delivery addresses), destroy defective products (deduct defective product inventory) and refurbish defective products (convert defective products into genuine products).
Please note:
- There are two types of inventory to handle: SKU corresponds to product inventory, and FNSKU corresponds to return inventory (there are no defective products in box inventory);
- The “Warehouse Processing” status of OMS includes the “Pending”, “Pending Picking” and “Processing” status of WMS. The document can only be cancelled when it is in the “Pending” status of WMS. In other statuses, when submitting a cancellation application to OMS, it will prompt “The warehouse has started processing and cancellation is not allowed”. If you have any questions, you can contact the overseas warehouse staff for confirmation.
Steps: Warehousing Services > Defective Product Handling > Draft > New > Fill in Defective Product Handling Information > Save Draft/Submit
11. Billing View
11.1 How to view the details of the invoice fee
Documents in the completed status: Inbound Order (on the shelf), Drop Ship Outbound (out of stock), Stock Transfer Outbound (out of stock), FBA Return Inbound (on the shelf), Return Outbound (out of stock), you can directly view the actual deducted fees in the corresponding module. Click the expand button next to the fee to view the specific billing items and amounts.
If you want to comprehensively view and export transaction records by document type, you can do so in the Business Flow interface.
Steps: OMS > Account & Bill > Business Flow
The Business Flow interface supports users to comprehensively view the transaction details of incoming and outgoing goods, warehouse rent, work orders and other types. Business flows can be exported. Click the OMS document number to enter the document details page – view the billing item deduction amount and the corresponding billing rules in the fee details (this function is not available for return documents).
11.2 How to view and confirm bills
Steps: OMS ＞ Account & Billing ＞ My Account ＞ Billing
In the [Bill] interface, you can view and export bills pushed by overseas warehouse staff according to the bill period. Click the bill number to view and export the business expense documents of the same warehouse in the bill period. Click the expense document number to view the billing rules and itemized deduction amounts.
If the confirmation is correct, you can confirm the bill and the bill status will be updated from “Reconciliation” to “Reconciled”. The charges in the bill will not be able to be adjusted subsequently.
12. Account Balance Management
12.1 Account balance recharge
Steps: OMS > Account & Bill > My Account > Account/Recharge History > Recharge
- The amount in the system is just virtual. All offline recharges need to be transferred offline to the receiving account through the selected payment method;
- Recharge amount: The currency used for recharge amount in the system must be the currency commonly used in warehouse transactions. If you want to recharge in other currencies, please confirm the exchange rate with the overseas warehouse staff in advance;
- Please note that the orderable amount = account balance + credit limit. When the orderable amount is 0, the document cannot be submitted. Please contact the overseas warehouse staff to recharge the balance or modify the credit limit.
- After submitting the recharge application, you need to wait for the overseas warehouse staff to review and approve it in OMP. The recharge amount can only be credited and used after approval. The approval status and the final credit amount can be confirmed in [Recharge Record].
12.2 Check the cash flow
Customers can view changes in account balances in the OMS [Fund Flow] interface. Copy the expense receipt number
Steps: OMS > Account & Bill > My Account > Fund Flow
13. E-commerce platform authorization
Sellers can authorize stores on e-commerce platforms in OMS to synchronize orders with the system. After synchronizing orders to OMS, sellers can review orders and process shipments. We support customers to connect to Amazon, Mercado, Shopee, Walmart, Shopify, eBay, Yicang ERP, Lazada, Tiktok, Tongtu, Mabang ERP and other online e-commerce platforms for order management operations.
Authorized Lingxing ERP, Jijia ERP, and Jinghui ERP (OMS customers’ self-developed ERP can be connected through OPENAPI, please contact overseas warehouse personnel to obtain the document), you can create and synchronously operate inbound and outbound documents on the ERP side.
13.1 Platform Authorization
Steps: OMS > Settings > Platform Authorization > Select the platform to be authorized > Add Authorization > Fill in the authorization information—–>Product Mapping
Click the link to get the detailed process: How to authorize a Walmart store in NIWO OMS
How to authorize a Shopify store in NIWO OMS
How to authorize an eBay store in NIWO OMS
How to authorize a Mercado store in NIWO OMS
How to link TikTok store in NIWO OMS
How to authorize Temu store in NIWO OMS
13.2 Platform Orders
The system can synchronize the seller’s orders in the OMS authorized store to the OMS [Platform Order] module, where the seller can review the orders and process shipments.
Steps: OMS > Platform Order > Assign Warehouse & Logistics > Approval —> (Warehousing Service) Drop Shipment > Warehouse Processing
Click the link to get the detailed process: Platform Order