WMS Portal Help Center- Niwo Partners Inc
Platform Order
1. Function Introduction
All orders from authorized platforms will be displayed on the [Platform Orders] page. You can then use this page to modify abnormal orders with incomplete recipient information, [Assign Warehouse & Logistics] and [Audit], and monitor whether the order has been shipped.
Operation path:
2. Operation Instructions
1. Order synchronization
Currently, all orders from authorized platforms can be automatically synchronized. After the first authorization, the system will automatically pull orders within 3-5 days of the store creation time, but platform orders are not automatically synchronized in real time. Subsequently, orders within 2 days will be pulled every 15 minutes. If you need to see all the latest orders immediately, you need to click the [Manual Synchronization] button to synchronize the data.
2. Order status description
Platform orders are divided into the following statuses
To be processed, to obtain platform delivery order, in process, shipped, canceled and abnormal
Exception: For orders with incomplete information, customers can re-edit the order information based on the cause of the exception, save and review it. After the review is passed, it will jump to the [Pending] status.
Pending : Orders that have not been reviewed and shipped. Orders in this status usually need to be assigned to a shipping warehouse and logistics channel, and then reviewed and shipped. If the review is passed, a corresponding small package outbound order will be generated, and the status will be transferred to processing. If the review fails, the specific reason for the failure will be displayed, and the status will still be pending. Please edit and adjust according to the reason for the failure, and review again after the adjustment is completed.
Pending platform delivery order : This status is only valid for some platforms (Mercadolibre, Shopee, tiktok, Lazada), and is used to pull the delivery order of the official logistics of the platform. When the order comes from the following four platforms (Mercadolibre, Shopee, tiktok, Lazada), and the logistics channel selected in the [Pending] status is to upload the logistics delivery order, the order will be transferred to this status after being reviewed. This status is divided into several sub-statuses:
① If the platform delivery order fails to be retrieved, the process will be transferred to the acquisition exception, where you can view the specific reason for the failure, and you can retrieve the delivery order again, or transfer it to pending processing and reallocate it to a warehouse.
② If the delivery note is successfully pulled, but the generation of the small package delivery note fails, it will be transferred to the failure to generate the small package delivery note. You can check the specific failure reason and try again.
③If the delivery note is pulled successfully and the small package outbound note is generated successfully, it will be transferred to the processing status.
Processing : Indicates that the order has been successfully reviewed and a small package delivery order has been generated.
Shipped : Indicates that the small package delivery order corresponding to the order has been shipped successfully.
Cancelled : Orders that have been cancelled/voided.
All : Displays orders of all statuses
3. Review the order
When reviewing an order, the system will verify the following contents. If the review fails, you can check:
Product related: whether the order has product information, whether the platform SKU is bound to the system SKU, whether the system SKU is available, whether the system SKU has maintained new products
Shipping warehouse: whether a shipping warehouse is assigned to the order
Logistics channel: whether a logistics channel has been assigned to the order, and whether the assigned logistics channel is available normally
Delivery address: Check whether the necessary fields of the delivery address are complete (recipient, country/region, city, postal code, detailed address)
Frequently asked questions
Q1: The abnormal status order prompts "Platform sku cannot be empty" and cannot be edited on the OMS side.
A: The osmosis end cannot modify the platform sku temporarily. Please return to the original platform to modify the product information. After completing the modification, the order will automatically synchronize to the [pending] status
Q2: The authorized ERP platform order is not found in the [Platform Order] module.
A: For authorized ERP platforms such as Lingxing ERP, Jinghui, and Jijia, you can directly generate a small package delivery order in ERP and automatically push it to the OMS end – [Warehousing Service] – [One-piece Delivery] – [Warehouse Processing]